Work Order Request

TEC SERVICES

Work Order Request

Date

UGA ID# 810-
Customer Name
Address
City, State Zip Code
Phone Number
*Email Address

*NOTE: TEC Services will notify you by e-mail when your equipment is ready for pick-up. If you will not be able to access your e-mail account while your PC is being serviced, please check the box below. Thank you.

Contact only by phone

COMPLETE THE FOLLOWING INFORMATION ABOUT YOUR COMPUTER:

Is equipment covered under:

A) Original Manufacturer's Warranty? Yes No

B)Do you need an estimate before repair? Yes No

NON-WARRANTY AND SOFTWARE-RELATED ITEMS: A non-refundable Diagnostic Service Fee of $75 is due when the equipment is accepted for service. If the customer approves the repair estimate, this fee will be applied to the total cost of the repair.

Equipment Manufacturer		Model
Serial No./Service Tag No.

Username		Password
	( If none please enter none )		( If none please enter none )

Please indicate which of the following items were brought in with your PC:

Notebook carrying case
Power adapter (needed by technician)
Monitor (Desktop)
External Hard Drive
Software media (please list)

SPECIFIC PROBLEM OR NEED:

*PC Software Service Options (Please select one or more of the available options)

Install software applications/drivers from provided media. ($50/software title)

Install F-Secure Anti-Virus: $50 (No extra charge if the system is undergoing hardware or OS repairs, or if the primary hard drive is upgraded)

Save data files to the: (See Note)

Desktop folder (primary method)
CD/DVD (add $10)

Note:Saving data for fully functioning systems is billed at the fixed rate of $75. Attempts to save data from faulty or intermittently functioning hard drives will be $75/hour after the first hour.

DELL PC Warranty Repairs that involve Customer Replaceable Units (CRU)
Please check the box below the following statement:

I understand that Dell does not reimburse TEC Services to perform repairs associated with Customer Replaceable Units (CRU) and therefore agree to pay the standard fee of $60 to cover TEC Services’ cost of ordering and replacing CRUs.

I Understand

***I have read and understand the terms & conditions (see below) and the minimum charge listed above, and authorize TEC Services to service my equipment under these terms.

Name

Date

TEC Services Policies for the Repair of Computers and Printers

1. Warranty Repairs.
1.1 General. Typically, the Parts & Labor service warranties for PCs, printers, and other related peripherals will cover the cost of most replacement parts (except those items identified as consumables such as notebook batteries and printer ink/toner cartridges) and the labor required to install these parts. It does not cover the labor to repair software problems, to reinstall the operating system on Dell replacement hard drives, make minor adjustments, or perform any other repairs that don't involve hardware replacement. A mininum fee of $75 will be applied to all PCs covered by the manufacturers original hardware defect warranty if our diagnosis reveals that the cause of malfunction is not hardware-related.
1.2 Non-Reimbursable Warranty (NRW) Repairs. Repair labor for which the PC Manufacturer will not reimburse TEC Services. These services are referred to as Non-Reimbursable Warranty (NRW) Repairs and are detailed below.
1.2.1 Customer Replaceable Units (CRU). A CRU is defined by some PC manufacturers as a device that can be replaced by the end user. Basically, a CRU is any part that can be replaced without the need to access the inside of the PC case of the desktop or notebook. Examples of CRUs for desktops are monitors, mice, and keyboards. For notebooks, CRUs are typically CD/DVD drives, PCMCIA cards, AC adaptors, docking stations, memory units, and other similar devices. If you need to know if a specific part has been classified as a CRU by your PCs manufacturer, please check with the Customer Receptionist.
1.2.2 Software Related Tasks. Includes software support tasks such as those required to correct virus-related problems, OS installations (re-installs and updates), installation of device drivers and software applications, and all other software services. Please refer to the Software Service Options section of the WORK ORDER INFO form to select one or more software services that you would like provided.
1.2.3 Minor Adjustments. Adjustments to PCs that don’t require the replacement of a part. EXAMPLE: Labor required to reseat memory modules, circuit boards, and other devices.

2. Non-Warranty Repairs.
GENERAL. The customer will be assessed charges for both labor and replacement parts that are expended in the repair of PCs, printers, and other related peripherals that are no longer covered by the manufacturer’s warranty. All parts that are purchased –either directly or through the repair process - by faculty, staff, and students for their private use will be assessed the local sales tax for Clarke County.
2.1 Diagnostic Fee. A Diagnostic Service Fee of $75.00 for Dell, Apple and Lenovo computers ($87.50 for any other brands) , $75.00 for printers is due when the equipment is accepted for service. If the customer decides to proceed with the repair following his/her receipt of the repair estimate, the Diagnostic Service Fee will be applied to the total repair cost. The Diagnostic Service Fee is non-refundable.
2.2 Labor Warranty. Labor expended in the repair of a computer, printer, or other related peripherals will carry a warranty of 30 days. This warranty will apply to only those cases for which the equipment is being returned for the original malfunction. If new defects (unrelated to the original malfunction) are diagnosed with the equipment, labor charges will be assessed.
2.3 Parts Warranty. Parts warranties will be as specified by the parts manufacturer. The typical warranty period for electronics parts is 90 days. TEC Services will facilitate the warranty exchange of any parts that fail within twenty (20) calendar days of the date the parts were released to the customer. Following this period, the customer will be responsible for contacting the distributor/manufacturer to arrange the warranty return, or the customer may elect to ask TEC Services to facilitate the exchange of the defective part for the standard facilitation fee of $75.00.

3. General Policies
3.1 Picking-Up Serviced Equipment. Immediately following the completion of a repair job, the customer will be notified that his computer is ready for pick-up. The customer is requested to retrieve his/her repaired equipment within five (5) business days of being notified that the repair has been completed. Equipment that is left at TEC Services for 60 calendar days past the first notification that the repair is complete will be considered abandoned and will be sent to UGA Surplus Property for disposal.

3.2 Protection of Software Files. The repair of computers may involve the loss of data. TEC Services is not responsible for the loss of the customer’s data. Customers are responsible for backing-up their personal data on a routine basis.